CampusOptics is an Environmental Health & Safety (EH&S) platform designed specifically for higher education. Institutions ranging from small community colleges to large research institutions use our software to manage complex safety programs across their campuses—including chemical inventory, safety inspections, hazardous waste, incident tracking, training compliance, and more.

We’re looking for a Software Engineer that will help shape the future of the CampusOptics platform. This role is hands-on and wide-ranging: You might be building large greenfield features, refactoring existing code to accommodate new workflows, tweaking an existing feature, improving our infrastructure, or writing scripts to help our internal team manage unwieldy customer data.

You don’t need to be an expert in EH&S today, but you should be excited to dive into complex topics like radioactive material management, hazardous waste regulations, safety culture best practices, and beyond.

The Role:

Our engineering team of six works across the full stack: Rails, Postgres, Hotwire, React Native, and AWS. You’ll work directly with our CTO to understand our customers’ needs, design effective solutions, and ship a high-quality product that makes a big real-world impact.

Some examples of the kinds of challenges you might take on in your first year include:

• Developing APIs to sync with existing campus information systems

• Scaling our infrastructure to handle 5x our current data volumes

• Expanding our support for radioactive material tracking and waste management

• Identifying and implementing new uses for LLMs in customer workflows

• Ingesting and structuring hundreds of publicly-available documents

We work in a hybrid environment and value in-person collaboration where appropriate. Most of our engineers come into the office at least once or twice a week, where we hold weekly team meetings, one-on-ones, and brainstorming sessions.

Ideal Candidate:

As part of a small team, you’ll have the opportunity to make a big impact on mission-critical research and safety functions for our customers.

Personally, you should be kind and respectful, eager to understand the needs of both teammates across the company and users.

Practically, you should enjoy tackling complex problems in a specialized domain. You should be driven by shipping and excited to find a simpler, sustainable solution that delivers value sooner versus a more complex (maybe even more correct) solution that takes much longer. And whether it’s performance work or user interface work, you should be passionate about the experience of our users.

Technically, you should be comfortable working across the stack and bring a strong product mindset, caring deeply about understanding our users and solving their problems. A strength toward either performance and infrastructure work or toward the front-end would be helpful to support the team, but product engineering will be the core of your day-to-day work.

About CampusOptics:

CampusOptics is a company of nearly 20 employees across engineering, sales, and support. Our team is mostly Austin-based with an office in north central Austin, and we gather in-person across departments for monthly lunches and happy hours, quarterly social and volunteering events, and an annual company meeting.

Through a robust implementation process, incredible support, and an innovative product, we’re proud to be the emerging market leader in environmental health and safety within higher education.

We’re looking for a smart and dedicated person to join our customer service team. You’ll join the rest of the CampusOptics team in making our customers as happy as possible while we help colleges and universities with their Environmental, Health and Safety (EH&S) needs.

As a Customer Support Specialist, you’ll provide “it was so good they couldn’t stop talking about it” customer service via email and phone for our EH&S platform. You’ll also be responsible for chiming in on customer questions and helping to build and maintain the support materials for our customers. Ideally, you will have previous customer support experience and, particularly, experience working in software support is a big plus. Additionally, you will preferably have great Excel skills and/or experience working with large sets of data. We are looking for someone who loves to help others, who can keep smiling even when dealing with highly engaged customers (empathy is important), and who has a passion for our products and company. You should enjoy the process of making an anxious customer a happy customer.

While everyone in the company wears multiple hats and pitches in where needed, here are some examples of the work you would have been doing if you had been here over the last few weeks:

• Responded to service inquiries, requests, and questions with the confidence that you are really making a difference;
• Provided direct assistance to our Implementation Team to help new CampusOptics customers complete key system implementation milestones as a prerequisite to going live;
• Managed multiple tasks at one time that helped keep staff and students safe in a higher education settings;
• Built strong working relationships with our customers who can’t imagine life before using the tools you’ve helped provide them;
• Trained customers on an aspect of our application and ensured they feel confident in performing the same task in the future (because they always know you’re there to help);
• Helped perform quality assurance testing on exciting new features of our application before they are released to our customers.