If you’ve ever tried to handle incident reports with scattered spreadsheets or email threads, you know how quickly things can slip out of sight. Details get missed, follow-ups stall, and the same problems tend to pop up again. Safety incident management software is built to cut through that noise.
In this guide, we’re walking through some of the top platforms that make the process more manageable. Each one offers its own approach−some focus on automation, others on clear reporting or mobile access−but the idea is the same: keep every incident visible, track the response, and make sure nothing important gets buried.
1. CampusOptics
At CampusOptics, we focus on creating tools that help higher education institutions manage safety in a practical way. One of the main areas we cover is safety incident management. With our platform, incidents can be logged quickly, investigated, and tracked until resolution. Instead of relying on paper records or scattered spreadsheets, we provide a centralized system that gives teams a clear picture of what happened, what steps were taken, and where follow-up is still needed.
Our software is built with campus safety professionals in mind. We know incidents don’t happen behind a desk, which is why reporting and tracking can be done from both web and mobile devices. Users can attach photos, videos, or notes to each record, making it easier to understand the context and keep everything in one place. The goal is to simplify reporting while ensuring nothing slips through the cracks. Over time, institutions can review incident data to identify trends and address recurring issues before they grow into larger risks.
Key Highlights:
- Focused on higher education institutions
- Web and mobile access for reporting incidents
- Ability to attach photos, videos, and notes to reports
- Centralized tracking for follow-up and resolution
- Tools to review incident trends and patterns
Services:
- Safety incident reporting and investigation tracking
- Compliance and regulatory support features
- Inspection and remediation tools
- Hazard and asset management
- Training and permit management
- Emergency and safety planning
Contact Information:
- Website: www.campusoptics.com
- Address: 7951 Shoal Creek Blvd., Suite 275, Austin, TX 78757
- Phone: (888)748-7652
- E-mail: contact@campusoptics.com
- Google Play: play.google.com/store/apps/campusoptics.app
- Apple Store: apps.apple.com/us/app/campusoptics
2. Intelex
Intelex provides software designed to manage safety incidents in one place. The system allows organizations to capture, track, and analyze different kinds of workplace events, including injuries, near misses, environmental hazards, and property damage. By keeping all reports in a single platform, teams gain a clearer view of what is happening across their sites and can follow up on corrective actions more effectively.
The platform includes configurable forms, dashboards, and reporting tools. This helps safety managers and frontline staff document incidents quickly, calculate safety metrics automatically, and monitor progress on follow-up work. Mobile access means reports and supporting details like photos or voice notes can be captured directly in the field. The goal is to make incident management more structured without adding unnecessary steps.
Key Highlights:
- Centralized system for different incident types
- Configurable forms and dashboards
- Automatic safety metrics calculation
- Mobile access with offline capabilities
- Support for regulatory reporting
Services:
- Safety incident management
- Compliance and reporting support
- Corrective and preventive action tracking
- Risk and root cause analysis tools
- Mobile reporting features
- EHSQ platform integration
Contact Information:
- Website: www.intelex.com
- Address: 5613 DTC Parkway, Suite 320, Greenwood Village, CO 80111, United States
- Phone: 1 877 932 3747
- E-mail: intelex@intelex.com
- LinkedIn: www.linkedin.com/company/intelex-technologies-ulc
- Twitter: x.com/Intelex
- Facebook: www.facebook.com/intelextechnologies
- Instagram: www.instagram.com/intelextechnologies
3. EHS Insight
EHS Insight offers an incident management module that helps organizations log and track workplace incidents. The software is set up to cover a range of cases, from minor injuries to near misses, with built-in workflows for investigation and resolution. By storing all details in one system, the platform makes it easier to document what happened, assign follow-up actions, and maintain compliance records.
The tool includes features like OSHA log tracking, corrective action management, and mobile reporting with offline support. Root cause analysis tools are built in to help identify patterns and prevent repeat issues. With customizable workflows, teams can adjust the process to fit how their organization operates while keeping records consistent and accessible.
Key Highlights:
- Centralized system for incident reporting
- OSHA log support with built-in forms
- Mobile access with offline reporting
- Corrective and preventive action tracking
- Root cause analysis features
Services:
- Safety incident reporting and tracking
- OSHA recordkeeping and compliance tools
- Customizable workflows for investigations
- Corrective action assignment and follow-up
- Mobile-friendly forms and offline reporting
- Data analysis and reporting dashboards
Contact Information:
- Website: www.ehsinsight.com
- Address: 800 Town and Country Blvd, Suite 500, Houston, TX 77024
- Phone: 877-571-7475
- LinkedIn: www.linkedin.com/company/ehs-insight
- Twitter: x.com/ehsinsight
- App Store: apps.apple.com/us/app/ehs-insight
- Google Play: play.google.com/store/apps/ehsinsight.mobile.alpine
4. VelocityEHS
VelocityEHS provides incident management software as part of its broader Accelerate platform. The system is built to handle reporting and tracking of incidents, near misses, and hazards, while also offering tools for root cause analysis and corrective action management. AI-driven features help identify high-risk near misses, giving safety teams early insight into potential problems.
The platform is designed to simplify data collection and improve visibility. Reports, forms, and dashboards can be configured to meet organizational needs, and all incident data is centralized for easier review. Mobile access supports reporting from the field, while built-in guides help users carry out investigations and assign follow-up actions.
Key Highlights:
- Integrated into the VelocityEHS Accelerate platform
- AI-driven insights for high-risk near misses
- Root cause analysis tools
- Configurable forms and dashboards
- Mobile-friendly reporting
Services:
- Safety incident management software
- Hazard identification and reporting tools
- Corrective action tracking
- Root cause investigation support
- Regulatory document generation
- Data visualization and trend analysis
Contact Information:
- Website: www.ehs.com
- Address: 222 Merchandise Mart Plaza, Suite 1750, Chicago, IL 60654
- Phone: 1.866.919.7922
- LinkedIn: www.linkedin.com/company/velocityehs
- Twitter: x.com/velocityehs
- Facebook: www.facebook.com/velocityehs
5. Donesafe
Donesafe provides safety incident management as part of its cloud EHSQ platform. The system helps organizations capture incidents from the field, route follow ups, and keep records in one place. Forms, workflows, and notifications are configurable, so reporting fits how the team already works without extra steps.
The platform supports web and mobile use. Teams can log incidents, add photos or notes, and see status updates as work moves from report to closure. Dashboards surface trends and open items, which makes it easier to act instead of chasing emails or spreadsheets.
Key Highlights:
- Incident reporting with configurable workflows
- Web and mobile access for field teams
- Centralized records and audit trails
- Dashboards and real time reporting
- Integrates with other EHSQ modules
Services:
- Safety incident management
- Corrective and preventive action tracking
- Risk and compliance management
- Chemical safety and SDS management
- Injury and claims management
Contact Information:
- Website: www.donesafe.com
- Address: Suite 3, Level 6, 10 Spring Street, Sydney NSW 2000, Australia
- Phone: (800) 447 3177
- E-mail: hello@donesafe.com
- LinkedIn: www.linkedin.com/company/donesafe
- Facebook: www.facebook.com/HSIDonesafe
6. SafetyCulture
SafetyCulture offers incident and issues management within a mobile first operations platform. Frontline teams can report events in real time, start investigations, and attach photos or documents. Managers get a single place to review what happened, assign tasks, and track progress to closure.
The platform includes checklists, training, task management, and analytics. That mix helps organizations connect incident reporting with day to day work. It keeps context in one place and reduces the back and forth that usually slows things down.
‘Key Highlights:
- Mobile first incident reporting and investigations
- Issues tracked with tasks, due dates, and owners
- Document and asset management in the same system
- Real time dashboards and trends
- Integrations to move data across tools
Services:
- Safety incident management
- Inspections, audits, and checklists
- Training creation and delivery
- Task and corrective action management
- Analytics and reporting
Contact Information:
- Website: safetyculture.com
- Email: support@safetyculture.com
- LinkedIn: www.linkedin.com/company/safetyculturehq
- Twitter: x.com/SafetyCultureHQ
- Facebook: www.facebook.com/SafetyCultureTeam
- Instagram: www.instagram.com/safetyculturehq
7. Benchmark Gensuite
Benchmark Gensuite provides incident management software that records incidents by type, supports investigations, and tracks corrective and preventive actions through closure. The system helps teams document details, complete root cause analysis, and share lessons learned across the organization.
The platform also links to OSHA recordkeeping and related health and medical workflows. Reporting and analytics make it easier to spot patterns and communicate what needs attention. The aim is practical control of the incident lifecycle, not a pile of disconnected forms.
Key Highlights:
- Incident logging with customizable fields
- Investigation and root cause analysis tools
- Corrective and preventive action tracking
- OSHA reporting support
- Reporting and performance trends
Services:
- Safety incident management
- Medical and return to work coordination
- CAPA management
- Safety concern reporting
- Risk assessment and compliance tools
Contact Information:
- Website: benchmarkgensuite.com
- Address: 5181 Natorp Blvd, Suite 610, Mason, OH, 45040
- LinkedIn: www.linkedin.com/company/benchmark-gensuite
- Twitter: x.com/bmrk_gensuite
- Facebook: www.facebook.com/benchmarkgensuite
- Instagram: www.instagram.com/benchmarkgensuite
8. ComplianceQuest
ComplianceQuest offers incident management software that centralizes reporting, automates workflows, and supports regulatory needs. Incidents, near misses, and hazards can be logged, categorized, and routed for investigation. Audit trails and guided steps keep accountability clear from report to resolution.
Analytics and dashboards help teams understand trends and address recurring issues. The system is cloud based and built to scale, with mobile access so reporting does not wait for desktop time. The focus is steady improvement and predictable follow through.
Key Highlights:
- Centralized incident logging and routing
- Guided workflows for investigations
- Audit trails and compliance support
- Dashboards and analytics for trends
- Mobile access for field reporting
Services:
- Safety incident management
- Corrective and preventive action workflows
- OSHA documentation and reporting
- Hazard identification and risk tools
- Integration with wider quality and safety suites
Contact Information:
- Website: www.compliancequest.com
- Phone: (408)-458-8343
- E-mail: info@compliancequest.com
- LinkedIn: www.linkedin.com/company/compliancequest
- Twitter: x.com/compliancequest
- Facebook: www.facebook.com/ComplianceQuest
9. SolarWinds Service Desk
SolarWinds Service Desk provides incident management that teams can use to log, triage, and resolve issues in one place. The platform supports multi channel intake on web, email, chat, and mobile, so incidents do not sit in inboxes. Agents work from clear queues with assignments and comments that update in real time.
The system connects incident records with assets and changes, which helps reduce back and forth. SolarWinds Service Desk offers safety incident management as part of its wider incident features. Forms and workflows are configurable, so reporting and follow up match the way the organization already works.
Key Highlights:
- Centralized incident logging and tracking
- Web, email, Teams, Slack, and mobile intake
- Real time collaboration on tickets
- Links to asset and change records
- Configurable workflows and fields
Services:
- Safety incident management
- IT incident and request management
- Asset and configuration management
- Change and release management
- Reporting and dashboards
Contact Information:
- Website: www.solarwinds.com
- Address: 7171 Southwest Parkway, Bldg 400, Austin, Texas 78735
- Phone: +1-866-530-8100
- E-mail: psirt@solarwinds.com
- LinkedIn: www.linkedin.com/company/solarwinds
- Twitter: x.com/solarwinds
- Facebook: www.facebook.com/SolarWinds
- Instagram: www.instagram.com/solarwindsinc
10. Zendesk
Zendesk provides an incident and ticketing platform that handles reports from multiple channels and routes them to the right team. Records keep full context across conversations, so agents can see what was asked, what changed, and what still needs action. The system can be used for safety incident management when organizations need a simple way to capture events and track follow up.
Workflows automate repetitive steps and keep tasks moving. Dashboards measure volume, response, and resolution, which helps teams see bottlenecks and make small fixes. Integrations bring data in from voice, chat, and other tools without extra manual work.
Key Highlights:
- Omnichannel intake for incidents and requests
- Unified history for each record
- Automation for routing and updates
- Built in analytics and reporting
- Integrations with common workplace tools
Services:
- Safety incident management
- Ticketing and case management
- Knowledge base and self service
- Voice and messaging support
- Reporting and workflow automation
Contact Information:
- Website: www.zendesk.com
- Address: 181 Fremont St., San Francisco, CA 94105
- Phone: 1-888-851-9456
- E-mail: ask.thailand@zendesk.com
- LinkedIn: www.linkedin.com/company/zendesk
- Twitter: x.com/zendesk
- Facebook: www.facebook.com/zendesk
- Instagram: www.instagram.com/zendesk
11. Freshservice
Freshservice offers incident management that lets teams capture issues fast and move them through a clear process. Records can link to assets and services in the CMDB, which gives better context during investigation. Freshservice also supports safety incident management for organizations that want a single place to report, assign, and close out events.
Automation helps with assignment, notifications, and updates. Dashboards track trends and service levels. The platform is designed to be usable without heavy setup, so teams can focus on fixing issues instead of managing tools.
Key Highlights:
- Centralized incident logging with automation
- CMDB links for context on assets and services
- Dashboards for trends and service levels
- Omnichannel intake and self service
- Integrations to extend workflows
Services:
- Safety incident management
- IT service management
- Asset and configuration management
- Operations monitoring and alerts
- Reporting and analytics
Contact Information:
- Website: www.freshworks.com
- Address: 2950 S. Delaware Street, Suite 201San Mateo, CA 94403
- Phone: +1 (855) 747 6767
- E-mail: sales@freshworks.com
- LinkedIn: www.linkedin.com/company/freshworks-inc
- Twitter: x.com/FreshworksInc
- Facebook: www.facebook.com/FreshworksInc
12. SysAid
SysAid offers incident management inside an AI first ITSM platform. The system helps organizations capture incidents, auto assign work, and keep a clear audit trail from report to closure. It can be used for safety incident management when a simple, trackable process is needed across offices and sites.
Automation handles repetitive actions like routing, notifications, and status updates. Records can link to assets and services in the CMDB for better context. Dashboards show trends and bottlenecks, so teams can adjust without digging through spreadsheets.
Key Highlights:
- Centralized incident records with automation
- Self service portal and conversational intake
- CMDB links for context on assets
- Analytics for trends and service levels
- Integrations to fit existing tools
Services:
- Safety incident management
- IT service and request management
- Change and problem management
- Asset and configuration management
- Reporting and workflow automation
Contact Information:
- Website: www.sysaid.com
- Phone: +972 (3) 533 3675
- LinkedIn: www.linkedin.com/company/sysaid-technologies-ltd
- Twitter: x.com/sysaid
- Facebook: www.facebook.com/SysAidIT
13. PagerDuty
PagerDuty provides incident management on the Operations Cloud. The platform focuses on alerting, on call, and coordinated response. Teams can use it to manage safety incident workflows end to end, from notification to updates and post incident reviews, especially where fast escalation matters.
Rules route events to the right people. Stakeholders see status as work moves through investigation and corrective actions. Integrations pull signals from many systems, and playbooks help standardize how teams respond.
Key Highlights:
- Real time alerting and escalation
- On call scheduling and coordination
- Playbooks and post incident reviews
- Dashboards for status and trends
- Large integration ecosystem
Services:
- Safety incident management
- Major incident response and coordination
- Automation for runbooks and tasks
- Stakeholder communications and updates
- Analytics and reporting
Contact Information:
- Website: www.pagerduty.com
- Phone: 1-650-989-2965
- E-mail: sales@pagerduty.com
- LinkedIn: www.linkedin.com/company/pagerduty
- Twitter: x.com/pagerduty
- Facebook: www.facebook.com/PagerDuty
- Instagram: www.instagram.com/pagerduty
14. Resolver
Resolver delivers security incident management software used to capture, triage, and investigate events in one system. Intake is guided, so reports include the right details and evidence. The platform supports safety incident management by standardizing response steps, assigning tasks, and tracking closure with a clear audit trail.
Playbooks help launch actions based on incident type or severity. Role based access keeps sensitive records limited to the right teams. Dashboards and reports show patterns and root causes, so organizations can reduce repeat issues.
Key Highlights:
- Guided intake and structured data capture
- Automated triage, routing, and prioritization
- Role based access and audit trails
- Playbooks for response and follow up
- Dashboards and root cause analysis
Services:
- Safety incident management
- Case and investigation management
- Workflow and process automation
- Reporting and analytics
- Integrations with security and risk tools
Contact Information:
- Website: www.resolver.com
- Address: 111 Peter St, Suite 804, Toronto, ON M5V 2H1, Canada
- Phone: (416) 622-2299
- E-mail: conduct@resolver.com
- LinkedIn: www.linkedin.com/company/resolver-inc
- Twitter: x.com/resolver
- Facebook: www.facebook.com/ResolverInc
- Instagram: www.instagram.com/resolverinc
Conclusion
Wrapping up, safety incident management software is not about fancy dashboards. It is about getting the basics right every day. Quick reporting. Clear handoffs. Follow ups that actually happen. When those pieces live in one place, small issues get logged, patterns show up sooner, and fixes stop slipping through the cracks.
The best part is how it fits into normal work. People can report from a phone, add a photo, and move on. Managers see what is open, who owns it, and what is blocked. Audits do not turn into a scramble because the trail is already there. None of this feels dramatic, but it adds up to fewer surprises and steadier outcomes.
If you are choosing a tool, look for simple intake, clean workflows, and honest analytics you will use. Start small. Pick one process, close the loop, then expand. Software will not replace judgment, but it will keep the facts straight and the work moving. That is usually what makes the difference.
